Booking Management

CampManager is a web-based caravan park & campsite booking software that operates off one platform allowing staff to check availability in real time, and take bookings and card payments from multiple locations simultaneously without worry of overbooking or duplications.

Suitable for Managing

  • Camping & Caravanning
  • Camping Pods
  • Lodges
  • Caravan Holiday Homes
  • Cottages
  • Apartments
  • Cabins
  • Yurts
  • Chalets
  • Bell Tents
  • Safari Tents
  • And more

Booking Charts

See at a glance how busy your campsite and rental units are, with weekly and monthly views, helping you plan ahead. These can be printed off with daily arrivals, departures and on-site reports. Bookings can be colour coded to identify those requesting particular pitches/units, with special requirements, group bookings etc.

  • Manage bookings
  • Arrivals / departures
  • Daily and monthly views
  • Plan ahead
  • Colour coding

Suited to your Site

CampManager is specifically tailored to your holiday park..

  • Tariffs - Seasons, Pricing and Minimum night stays
  • Pitch Characteristics - Length of vehicle, Electric hook-up, Standing type etc.
  • Photographs and descriptions of each pitch/rental category

Creating a Booking

Checking availability and creating a booking is a simple 2 step process. CampManager will not only display availability and costs for the selected type of accommodation or stay, but will also show alternative dates, accommodation and costs. This allows you to provide your customers with a choice - all from one screen.

  • Check live availability in seconds
  • Calculates costs automatically
  • Checks customer database automatically
  • Postcode look up tool for new customers
  • Take payments through the integrated virtual terminal
  • Automatically sends email booking confirmations

... the system does all the work, checking availability, selecting a pitch, invoicing, sending out booking confirmations - so no mistakes and saves me valuable time ...

- Frank Towers, Upwood Holiday Park
www.upwoodpark.co.uk

Unit & Site Optimisation

CampManager Optimises bookings automatically by placing them on a back-to-back basis. Improving occupancy rates, maximising revenues and reducing wasted nights.

  • Improve site utilisation
  • Reduce wasted nights

Automated Emails

Save yourself a considerable amount of time and administration cost by using CampManager to send out 'Automated Emails' to your customers. Customise a range of emails to be sent out automatically before or after, balance due dates, booking dates and/or arrival/departure dates.  Remove the hassle of chasing overdue payments or sending welcome/departure emails, but still keep that personal touch.

Examples include:

  • Send balance payment reminder emails with a link to allow your customers to make payment on your website.
  • Send a welcome email one week before arrival, providing your customers with travel advice and information on the area.

Pay Holiday Balances Online

Customers can simply login to their online account where they can view their booking and make their balance payment.

  • Accept payments online through your website
  • Customers can view their account online and print their receipt
  • Secure Card Payments are processed directly into your bank account

Using both 'Automated Emails' and 'Pay Balances Online', enables customers to receive an email reminding them that their balance is due and provides them with a link where they can view their account and pay balances and invoices online.

... I cannot speak highly enough of the service and software package offered by CampManager. The campsite booking software has enabled us to effectively manage our bookings for all types of camping offered at our site ...

- Dominic Reeve, Lord Stones Country Park
www.lordstones.com

Analytics

Our holiday park management software, provides you with a comprehensive range of reports and detailed information about your caravan park, assisting management and decision making.

  • Identify trends using historic data, allowing you to obtain a better understanding of your clients and their booking habits, enabling you to target customers more effectively.
  • Analyse bookings by source, allowing you to identify those that have provided the best return, helping you evaluate how, when and where to spend your advertising budget.
  • View occupancy rates throughout the year.
  • Drill down statistics by year and month.
  • Compare bookings using different variants, such as income by rental type, income by unit, customer nationality, booking sources and booking duration.

Discounts

Drive customers to your holiday park by creating discounts and special offers quickly and easily through CampManager. You have the ability to respond quickly and create last minute offers, increasing occupancy and revenue.

  • Attract more customers during quieter periods
  • Encourage customers to stay longer
  • Apply discounts to all bookings or just those made via a particular source

Examples of Special offers and Discounts

  • 10% off touring & camping bookings made online
  • 7 nights for the price of 6
  • Book before the start of April and get £50 off

... Although slightly apprehensive at switching from a paper based ledger to a computerised caravan park booking system we needn’t have worried and have been delighted at the ease of use and the excellent level of customer service provided by CampManager ...

- David Jackson, Castlerigg Hall Caravan & Camping Park
www.castlerigg.co.uk

Vouchers Codes

Provide customers with a voucher code, that they can redeem when making their next booking. Voucher codes can be generic and used by multiple customers, such as an advertisement in a newspaper. They can also be specific, so that once used, they cannot be redeemed again.

  • Track the effectiveness of your advertising by placing generic voucher codes in your advertisements
  • Reward the loyalty of your customers
  • Give vouchers during open days and exhibitions

Examples of Voucher Codes

  • Enter code 'summersun' when making a caravan booking online, and receive £30 off
  • Mention 'maymadness25' when booking to receive 25% off your touring booking.

Accounts

CampManager provides you with a detailed accounts system which allows you to obtain income details for any date range. Export invoices and/or payments to Excel, allowing you to easily filter and sort specific information to generate necessary reports. 

  • Easy to reconcile payments and bank statements
  • Analyse VAT over any period
  • Breakdown income into various categories
  • Easily export all information to Excel

Reviews

Comments and customer feedback plays an important part in helping businesses to improve the services they provide and how they do things for their customers. A questionnaire is automatically sent out to a customer shortly after their departure, asking them to complete a brief questionnaire regarding their stay at your caravan park or campground.

  • Receive feedback from your customers
  • Find out more about your customers and how they found your park
  • Simple and easy for customers to complete
  • Have your reviews displayed on your website

User Profiles


Unlimited user profiles can be set up on your holiday park management software, each with individual access rights. This allows you to keep track of which staff member has created a booking/invoice, taken a payment, or edited a booking. CampManager will let you give your staff access, only to the parts of the system which they require.

  • No charge for additional users
  • Full traceability

Clients using CampManager include

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